Frequently Asked Questions

Orders

How do I enquire?

It's simple, complete our online enquire form here or email at info@thatssosweet.com.au

A quote will be emailed within 3 - 5 days. Quotes are only valid for 7 days.

Due to amount of enquiries coming through we are now, no longer taking orders via Direct Message through Instagram and Facebook.

How do I secure my order?

Cakes orders

A 50% deposit is required to secure order for the date required and outstanding balance payable 14 days prior to collection. 14 days prior to collection you will be contacted to confirm your order and balance will be invoiced and payable.

Cookies and Cupcakes orders

Full payment is required to secure your order for the date required. For orders with cake and cookies or cupcakes, the cake orders policy of 50% deposit applies.

What if I need to cancel or postpone?

You can read all about our Refund Policy here.

What are my collection options?

There are a few ways that you can get That's so Sweet treats into your hands:

  • Pre-arranged pick up is available from Botanic Ridge on most days. Confirmation of time of pick up will be communicated via email or DM the day prior to your collection date.
  • Local Delivery is available Tuesday through to Thursday*  (within a 20km radius of Botanic Ridge, Victoria) for a flat rate of $20. Confirmation of time of delivery will be communicated via email or DM the day prior to your selected date. *There are times when this will be unavailable. Cakes are charge separately.
  • Australia-wide postage (cookie orders only)

For more information on dispatch, please click here.

What is a Pre-Order?

That's so Sweet offer gift sets/boxes which will be available for pre-order ahead of major holidays or events, such as Christmas, Mother's Day, Father's Day, Teacher Appreciation Day etc. The design of the gift sets/boxes are as displayed and no alterations can be made, unless stated otherwise by That's so Sweet. Pre-Orders must be received online by the nominated cut-off date, with relevant pick-up and delivery information specified. Full payment is required to secure your order.

Why is there colour & design variations?

All colours are hand mixed by That’s so Sweet. Due to this, we cannot guarantee 100% uniformity in colours from order to order, however, we do our best to meet all customer colour requests. Our sweets are handmade, and variations may occur from cookie to cookie or cupcake to cupcake.

What are you Cupcake sizes and flavours?

Our Cupcakes are available in the following sizes:

  • 1/2 dozen (6)
  • 1 dozen (12)
  • Mini's (24)
  • Individually Boxed (min. 6)

Our Cupcake flavours are currently:

  • Fluffy Vanilla
  • Chocolate
  • Chocolate Mud
  • White Chocolate Mud
  • Red Velvet with Cream Cheese filling
  • Lemon Butter Cake with Lemon Curd filling

Additional information:

  • All cupcakes are decorated with Swiss Meringue Buttercream and sprinkles.
  • Fillings come standard with Lemon Butter Cake and Red Velvet, however can be omitted on request. Mini cupcakes do not include fillings.
  • No mix boxes.
  • Allergies: contain egg, gluten, dairy and may contain traces of nuts.
  • Gluten-Free available on request.

We are always expanding our menu, if you have a suggestion please email us at info@thatssosweet.com.au.

Can I add additional items to my Cupcakes?

Of course you can, who doesn't love the extra touch.

For fondant toppers, simply order online.

For other extra's please complete our online Enquiry Form. Completing our enquiry form assists in providing the information required to give you an accurate quote.

Additional items may include: Fondant Moulds, Personalised Sugar Cookie/s, Fondant Cupcake Toppers, Acyclic Toppers or Plaques, Macarons, Dried Flowers, the list is endless.

If you unsure of what you are after get in touch and we will happily help you.

How do I store my that's so sweet products?

Visit the Storage section of our website, to read all about storing your baked goods.

Allergies

Do you cater for Allergies?

That's so Sweet understands the difficulty that comes with having an allergy or indolence and finding desserts that taste as good as they look. We are constantly testing recipes to cater for most allergies and indolences. That being said, we are excited that as of 2022 we will be offering Gluten Free Cookies and Cupcakes as an option. Our products contain egg, dairy, gluten and may contain traces of nuts. While That's so Sweet Cookies and Cupcakes are not made with nut products, they are made in a kitchen with other food products which may contain nuts.Our full ingredients list can be found here.